Support and software contract for Mindfield master devices
We offer our customers a fair support and software update service.
High-quality support and the further development of the software cannot be offered completely free of charge, as these two points generate high costs for us.
Neurofeedback and biofeedback are dynamic, which is why the training and the software required for it are constantly evolving.
After purchasing a Master device, you have 8 weeks of free support. After that, you must conclude this support and software contract if you wish to continue to receive support (by e-mail or telephone) and always use the latest software.
We strongly recommend that you always work with the latest software.
We offer you a standardized support and software contract for all your Master devices of any type and all software licenses included.
All software updates are free of charge for you during the term of the contract.
During our support hours, you will also receive free support by telephone and at any time by e-mail.
Our support hours, during which you receive free support as a contract customer, are Monday, Tuesday, Thursday from 9 am to 1 pm, Wednesday from 2 pm to 5 pm and Friday from 9 am to 11 am.
Please refer to the contract for further details.
Support and software contract for all your Master devices and your included software licenses
The subscriber receives a price of 25 € per month (incl. 19% VAT) for his Master devices and his included software licenses:
→ all software updates of the Mindfield master software Neurofeedback and/or Biofeedback (and modules) free of charge. This applies for the entire term of the contract.
→ full support for the duration of the contract by e-mail and telephone for all questions relating to the software. (Tel.: (02565) 406 27 27) Telephone support is based on specific times.
Our support hours, during which you receive free support as a contract customer, are Monday, Tuesday, Thursday from 9 am to 1 pm, Wednesday from 2 pm to 5 pm and Friday from 9 am to 11 am.
Please refer to the contract for further details.
The initial contract term after conclusion is 12 months.
After this period, the contract can be terminated with a notice period of 3 months.
Notice of termination must be given in writing.